Shipping & Delivery

Order Processing & Dispatch

Orders are reviewed, packed and dispatched from our fulfillment centers with care to ensure items meet inspection standards before shipment. Processing begins once an order is confirmed and payment is authorized.

Packaging & Handling

Products are packaged to protect them during transit. Fragile or high-value items receive additional cushioning and reinforced packaging where appropriate. Please inspect packages upon receipt and retain packaging if a claim is required.

Tracking & Notifications

Tracking information is provided once a shipment is dispatched so you can monitor its progress. Delivery updates and status notifications are available through your order page or account dashboard.

Multiple Shipments

Items in a single order may ship separately from different warehouses to ensure faster fulfillment. Each package will have its own tracking reference and status updates.

Customs & Import Requirements

International shipments may be subject to customs inspections, import controls, duties, taxes or other regulatory requirements determined by destination authorities. We supply accurate commercial documentation to support clearance, but customs decisions are made by local officials.

Insurance & Claims

Shipments may be covered under carrier liability or optional insurance depending on declared value and service selected. In case of loss or damage, keep packaging, delivery records and photos; follow the claims process outlined in our returns and claims policy to assist carrier investigations.

Delivery Exceptions & Holds

Delivery exceptions can occur for reasons such as customs holds, incomplete address information, or local delivery restrictions. If an exception arises, tracking details will indicate next steps and any carrier instructions for resolution.

Sender & Recipient Responsibilities

Provide complete and accurate shipping information at checkout to reduce delivery issues. The sender is responsible for correct customs declarations. Recipients may be required to provide additional documentation or comply with local requirements to clear shipments.

Lost or Delayed Shipments

If tracking shows an unexpected delay or loss, report the issue via your order tools so we can investigate with the carrier. Timely reporting and retention of delivery documentation help expedite investigations and resolutions.

This overview summarizes our general international shipping practices. Specific carrier procedures, documentation and regulatory requirements may vary by destination—consult your order details for shipment-specific tracking and guidance.